FAQ
Purchase Information
You can place an order through our website or contact customer service. Select your product and style, then proceed with payment to complete the order.
Please provide your company name as it appears on Google during checkout. This information will be used to set up the card link (a link to your Google review page).
We will preconfigure the card content based on the company name and Google review page link you provide, ensuring seamless usage.
We provide a 7-day return and exchange policy, provided the item is unused and in its original packaging.
Orders are typically processed and shipped within 1-2 business days. During holidays or special promotions, processing may take up to 3 business days.
Yes! We offer discounts for bulk purchases, ideal for businesses needing large-scale promotions. Please contact customer service for details.
Shipping fees are automatically calculated based on your location and order total. Free shipping is available for orders over 200 MYR.
If you haven’t created a Google review page, we can provide free basic guidance to help you set it up for smooth usage of the Google review card.
Product Details
Our products require a one-time purchase and can be used indefinitely without limitations.
Refer to the detailed product descriptions on our website or contact customer service for recommendations.
Yes, each product includes detailed instructions to ensure you can use it immediately.
After-Sales Service
Please keep your proof of purchase and contact customer service with photos of the issue. We will handle it promptly.
If the product is damaged or has quality issues, please contact customer service within 48 hours of receipt for resolution.
Please provide your order number, product photos, and a description of the issue to help us resolve it quickly.
Other Common Questions
Yes, you can request an invoice when placing your order, and our customer service team will email it to you.
You can cancel your order before it is shipped by contacting customer service. Once shipped, cancellations are not possible, but you can return the product after receiving it.
You can reach us via WhatsApp, email, or phone. Service hours are Monday to Friday, 10:00 AM to 6:00 PM.
Product Benefits
Yes! Google review cards make it easy for customers to access the review page, simplifying the process and encouraging positive feedback. Many clients have successfully increased the quantity and quality of their reviews.
It helps businesses:
- Quickly increase Google review numbers and ratings.
- Boost online visibility and credibility.
- Attract more potential customers and increase sales.
Yes! More positive reviews not only attract new customers but also improve your Google search ranking, driving more traffic and conversions for your business.
Absolutely! The review cards are plug-and-play tools that require no technical expertise. Staff can easily use them by following our [Store SOP].
Technical Questions
Google review cards use NFC (Near-Field Communication), allowing the card to interact with phones and quickly direct users to the review page.
- iPhone: Supported on iOS 13 and above, with no setup required.
- Android: Most devices support NFC, but the feature must be enabled. Older Android phones may require manual activation
NFC requires a moment to read the data. Keeping the phone near the card for 3 seconds ensures the review page loads successfully.
No. The technology is safe and reliable, with no impact on your device’s functionality.
